Lemon Lavender Under Pressure Weighted Eye Mask

Return & Exchange Policy

Thank you for shopping with Bass Trading Company! We want you to love your purchases. Please review our return and exchange policy before placing your order.

Returns & Exchanges

We accept returns and exchanges on eligible merchandise within the following timeframes:

• Shipped Orders: Within 14 days of the delivery date.
• In-Store Purchases: Within 14 days of the original purchase date.
• Local Pickup Orders: Within 14 days of receiving your ready-for-pickup notification.

All approved returns are issued as STORE CREDIT ONLY. We do not offer refunds to the original payment method for standard returns.

To qualify for a return or exchange:

• Items must be unworn, unwashed, unaltered, and in their original condition with tags attached.
• Items must be free of stains, makeup, deodorant marks, smoke, pet hair, odors, and visible signs of wear.
• Proof of purchase is required.
• Returns must be approved by Bass Trading Company before being sent back.

Store credit will be issued via gift card (physical or electronic) once the returned merchandise has been received and inspected.

Exchanges will be processed once the original item has been received and approved. Exchanges are subject to product availability.

Final Sale Items

The following items are FINAL SALE and cannot be returned or exchanged for change of mind, sizing, or preference:

• All custom orders, including DTF, embroidery, and personalized merchandise
• Jewelry, including earrings
• Shoes
• Swimwear
• Hats
• Bralettes
• Air fresheners
• Sale and clearance merchandise
• Pre-orders
• Antiques

Please review all sizes, colors, personalization details, and product descriptions carefully before purchasing.

Return Shipping

Customers are responsible for all return shipping costs associated with standard returns and exchanges.

Original shipping charges are non-refundable for standard returns. Any applicable, non-refundable third-party payment processing fees will be handled in accordance with the payment provider’s terms and applicable law.

Bass Trading Company is not responsible for return packages lost or damaged in transit. We recommend using a shipping method with tracking.

Damaged, Defective, or Incorrect Items

If you believe you received a damaged, defective, or incorrect item, please contact us within 3 days of delivery (or 3 days of an in-store purchase) so we can review the issue promptly.

Please include your order number, a description of the issue, and photos when possible.

We will review each situation and work toward an appropriate resolution.

This reporting window helps us address issues quickly and does not limit any rights you may have under applicable law.

Lost, Delayed, or Missing Packages

Orders are shipped through USPS or UPS. Once your order ships, you will receive tracking information at the email address provided during checkout.

If your package is marked delivered but cannot be located, please check around your delivery location, with household members, neighbors, or your local carrier.

If your tracking information has stopped updating or your package appears lost or damaged in transit, please contact us so we can help review the situation.

Shipping delays caused by carriers may occur after an order leaves our facility and are outside our direct control.

How to Start a Return

Please contact us before sending any merchandise back. Returns sent without prior approval may not be accepted.

You can contact us through:

Email: basstradingcomp@gmail.com

Facebook/Instagram: @basstradingco

Please provide the following information:

• Your name
• Order number or proof of purchase
• Item(s) you wish to return
• Reason for the return

Once your return is approved, please send the merchandise to:

Bass Trading Company
118 W Clinton Street
Gray, GA 31032

Please include your name and order number inside the package to help us process your return.

Additional Information

Bass Trading Company reserves the right to decline standard returns or exchanges that do not meet the requirements outlined in this policy, subject to applicable law.

All return requests must be initiated within the applicable 14-day return window. Once approved, customers will be provided with instructions for completing their return.

Bass Trading Company operates under Bristol Reese Boutique LLC DBA Bass Trading Company.

Thank you for shopping small and supporting Bass Trading Company! We appreciate your business!