We understand things don't always work out and we want you to be satisfied with your purchase. Exchanges or returns MUST be returned within 14 days of purchase, in the original condition of which you purchased it with tags attached for STORE CREDIT ONLY.
An item qualifies for a return if it is unworn, unwashed, unaltered, no smells, no smoke, no animal hair, no makeup stains, no deodorant stains, mildew scent, obvious wear, etc. and if it is not a final sale item.
There will be NO RETURNS ACCEPTED on sale/clearance items, no returns on custom items, no returns on shoes, no returns on jewelry, no returns on air fresheners, no returns on hats, and no returns on swim.
If your return is received within 14 days you will receive a store credit for the cost of your item. No returns/exchanges will be accepted after 14 days of purchase.
REFUND TYPE: A store credit will be issued to the customer via gift card in physical or email form.
You will not receive your store credit until your returned item is received and examined, and your exchanged item will not ship out until the item you are returning has been received.
Bass Trading Company (formerly Bristol Reese Boutique LLC) is not responsible for returned items lost in transit.
Customer is responsible for return shipping costs!
Shipping, PayPal, Venmo, Sezzle, ShopPay fee are NON-REFUNDABLE.
Bass Trading Company of Bristol Reese Boutique LLC reserves the right to refuse returns if we feel they do not comply with our Return Policy.
There will be NO RETURNS on jewelry, shoes, swim, hats or bralettes. There will be NO RETURNS on sale/clearance items. There will also be NO RETURNS on pre-orders/custom items, simply because I am ordering the size you asked for and usually will not have these in stock, or custom making you something for you.
Defective Items: If you believe you have received a defective item, you must notify us within 3 days of the delivery confirmation date, or 3 days of purchase if in store. Otherwise it is considered wear and tear. No exceptions will be made.
Bass Trading Company of Bristol Reese Boutique LLC is not responsible for lost, stolen, or damaged packages.
We are not responsible for shipping delays with USPS or UPS.
Once package is marked "delivered", if it’s lost, a claim needs to be filed with your local postal service. If damaged after delivered, buyer is responsible. For other issues contact local post office.
IF a customer files a claim and the package is marked delivered, we have the right to press charges.
If you have a return, customer is responsible for contacting Bass Trading Company to initiate a return! You MUST contact me first! If you do not contact me, I cannot help you, and can NOT guarantee you will receive your refund. Please send me an email at basstradingcomp@gmail.com, or send us a message on facebook/instagram @basstradingco! Just make sure we are aware and can help you before you send the item back. It is also helpful if you add a note to your package with your name, order number, and reason for return.
If your tracking says delivered, but the package is unable to be found please contact your local post office. Also, be sure to check with reception or the office if you live in a building with multiple residents. If your tracking isn’t updating, please contact your local post office and they can check the status for you. Be sure to check your tracking information to verify that it is entered correctly.
All orders are shipped through the United States Postal Service or UPS. When your order is shipped, you will receive a tracking number to the e-mail provided. You can track your package at www.usps.com or ups.com
If you have any questions about the return policy, please don't hesitate to ask!
Return Address:
Bass Trading Company
118 W Clinton Street
Gray, GA 31032
